We collect information to provide and improve our services: **Personal Information:** • Name, email address, and phone number • Delivery addresses and location data • Profile photo (optional) • Date of birth (for age verification) **Payment Information:** • Credit/debit card details (processed securely by our payment partners) • KNET account information • Transaction history **Device Information:** • Device type, operating system, and browser • IP address and general location • App usage data and preferences **Order Information:** • Order history and preferences • Reviews and ratings you provide • Communication with support

Your information is used to: **Provide Services:** • Process and deliver your orders • Send order confirmations and delivery updates • Provide customer support • Process payments and refunds **Improve Experience:** • Personalize recommendations and offers • Analyze usage patterns to improve our platform • Develop new features and services • Conduct research and analytics **Communication:** • Send service updates and notifications • Share promotional offers (with your consent) • Respond to your inquiries • Send important account information

We share your information only when necessary: **With Partners:** • Restaurants and merchants to fulfill your orders • Delivery personnel to complete deliveries • Payment processors to handle transactions **With Service Providers:** • Cloud hosting and data storage providers • Analytics and marketing platforms • Customer support tools **Legal Requirements:** • When required by law or legal process • To protect rights, property, or safety • To prevent fraud or security threats We do not sell your personal information to third parties.

We implement robust security measures: **Technical Safeguards:** • SSL/TLS encryption for data transmission • Encrypted storage of sensitive information • Regular security audits and penetration testing • Secure access controls and authentication **Organizational Measures:** • Employee training on data protection • Limited access to personal information • Incident response procedures • Regular policy reviews While we strive to protect your data, no method of transmission over the internet is 100% secure.

You have the right to: **Access:** Request a copy of your personal data **Correction:** Update or correct inaccurate information **Deletion:** Request deletion of your personal data (subject to legal requirements) **Portability:** Receive your data in a portable format **Opt-out:** Unsubscribe from marketing communications **Restrict:** Limit how we process your data To exercise these rights, contact us at contact@stlm.com or through the app settings.

We retain your information for as long as necessary to: • Provide our services to you • Comply with legal obligations • Resolve disputes and enforce agreements • Maintain business records **Retention Periods:** • Account information: Duration of account activity plus 2 years • Order history: 7 years for tax and legal compliance • Communication records: 3 years • Analytics data: Aggregated and anonymized You may request deletion of your account at any time.

We use cookies and similar technologies to: • Remember your preferences and settings • Authenticate your sessions • Analyze platform usage • Deliver relevant advertising **Types of Cookies:** • Essential: Required for platform functionality • Analytics: Help us understand usage patterns • Preferences: Remember your settings • Marketing: Deliver personalized ads You can manage cookie preferences in your browser settings. See our Cookie Policy for more details.

STLM services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us immediately. Users between 13-18 may use the platform only with parental or guardian supervision.

Your information may be transferred to and processed in countries other than Kuwait. When we transfer data internationally, we ensure appropriate safeguards are in place: • Standard contractual clauses • Data processing agreements • Compliance with applicable data protection laws By using STLM, you consent to the transfer of your information as described in this policy.

We may update this Privacy Policy from time to time. When we make changes: • We will update the "Last Updated" date • For significant changes, we will notify you via email or app notification • Continued use of our services after changes constitutes acceptance We encourage you to review this policy periodically to stay informed about how we protect your information.

For privacy-related questions or to exercise your rights: شركه استلم لتوصيل الطلبات الاستهلاكيه STLM Consumer Delivery Company License No: 2021/10230 Commercial Registration: 434219 **Address:** Al-Adsani Commercial Complex (مجمع العدساني التجاري) Floor 4, Building 402 Abdullah Al-Othman Street (شارع عبدالله العثمان) Block 010, Plot 007902 Hawalli, Kuwait **Phone:** +965 50503790 **Email:** contact@stlm.com We aim to respond to all privacy inquiries within 30 days.